Leveraging Business Intelligence Tools to Streamline Citizen-facing function Services

by | Sep 23, 2021 | Uncategorized | 0 comments

By : Oracle


September 23, 2021


Today’s public sector organizations must take a more proactive approach with advanced Business Intelligence (BI) tools and operate more like private sector industries. No matter how much competition there is, public sector organizations and agencies are under unprecedented pressure to provide services to their citizens and constituents in a transparent, cost-effective, and efficient manner. In a time of tight budgets and resources, it is expected that they will also be customer-focused and responsive to stakeholder needs. The agencies must keep track of a massive amount of data that is collected every day to make ‘just-in-time’ decisions and to forecast in the long term. Here is deep insight about the Business Intelligence in acquiring the data sets and how BI tools are utilized.

Pro’s of BI tools

These BI tools come in handy because they not only make it easier to collect data but also give the public sector a way to sort through the massive amounts of data it holds. It’s critical to understand how data can be used to derive knowledge and then to put that knowledge to good use.

Business intelligence aids in the achievement of better results through the application of a collection of technologies, methods, standards, policies, and principles. The process entails gathering data from various systems, analyzing and transforming this data into meaningful information, and presenting this information in easy-to-understand formats such as dashboards and reports. Due to business intelligence (BI) tools, decision-makers are provided with accurate and timely information. Predictive analytics is a type of advanced method.

Online Analytical Processing (OLAP)

There’s never been a better time for all sectors to take advantage of business intelligence tools like databases, data mining tools, spreadsheets, Online Analytical Processing (OLAP), reporting tools, and more, given the growth of public sector agencies that operate like private sector businesses. Everything a company needs to gather, store, retrieve, and analyze data.

 It’s critical for all businesses/agencies to use BI tools that are easy to procure, implement, and manage, especially with budgets tightening and user expectations rising. Many vendor organizations are offering a wide range of software solutions. Decision-making and guidance will improve as the tools become better. The more powerful the tools, the quicker and more precise the decision-making will be. Both big and small changes need to be fine-tuned over time. This holds true for new insights, innovations, and big changes.


While the potential benefits of using business intelligence (BI) analytics to boost efficiency and effectiveness seem limitless, the public sector’s readiness to do so is less certain. In the private sector, business intelligence (BI) and analytics are commonplace, but in the public sector, their strategic and tactical application appears to be in its infancy.

There is a huge need to adopt new solutions and approaches to better leverage all of the data collected.  The use of BI tools in various departments can streamline and energize the abilities to deliver enhanced services, especially to citizen-facing functions, like social services, tax assessment and billing, water and sewer services, and public safety.

As an Example

 Police Services Department utilizes BI and predictive analytics as part of a smart policing initiative. These people sift through vast amounts of information and case files in order to better allocate their limited resources. This actually prevents crimes from happening, and in turn, has lowered the crime rate. Greater information awareness and the ability to access all data sources and accurately extrapolate and interpret the gathered business intelligence allow for better decisions to be made.

The single view concept relies on breaking down informational silos and connecting all available data in an efficient manner. This boosts the agencies capability to manage entities and their relationships in a trusted and secure architecture that complies with legal guidelines. Organizations would be able to create accurate, trusted identity profiles that could be dynamically enhanced and securely shared to meet varying requirements and mandates.

However, it’s important to remember that BI technology alone won’t solve the problem. Rather than concentrating on the technology required to provide an answer, identify the questions that need answers. There must be an integrated approach to take into account all these factors. Faster access, greater agility, improved consistency, and greater reliability in completing processes are all made possible by technology.

 Final Thoughts

As a result, every piece of data available to an organization serves to support one or more business processes. Knowing what these are and putting processes and tools in place to collect and monitor them provide a structured way to understand the information available. Here, the emphasis is on matching the correct pieces of data to the information elements of selected technological solutions and then ensuring quality, consistency, and relevance.